CLAIMS

In case of discovered damage or loss of the consignment the Customer (or his authorised recipient) has the right to lodge a claim.

The claim must be lodged in writing in the shortest possible time. The claim must be supported with the damage report and other documents from which the extent and the financial amount of the damage must be clear. The claim will be investigated and the claimant will be informed about the result of the complaint procedure in writing in the shortest possible time, however within 30 days at the latest. 

The compensation of loss is not defined as subject to tax pursuant to Article 2 of the Law No. 235/2004 Coll., on VAT and therefore will be paid net of VAT.