If a damage or loss of a consignment is discovered, the sender (or the consignee, after authorisation) is entitled to lodge a complaint.

The complaint must be lodged in writing and without undue delay. The complaint must include a damage report and other documents which clearly indicated the scope of the damage and its financial impact. The harmful event will be investigated and the claimant will be notified of the result of the complaint procedure in writing without undue delay, however, within 30 days at the latest.

The compensation is not defined to be subject to taxation under Art. 2 of Act No. 235/2004 Coll., on VAT and is applicable excluding VAT.

More detailed information is available in forwarding conditions  Forwarding Conditions valid as of 15.1.2014