Basic information
We have the densest network of resorts in the Czech Republic and Slovakia, which makes it always close to us. We can carry almost anything for you, including fragile, dangerous and oversized shipments. We always try to find a solution tailored to your wishes.
How to order
- Send email to the addresses of service centres in your region
- In person at the nearest centre
- Via Customer program for registered customers
More information on how to order correctly and what not to forget
PACKAGING AND DIMENSIONS
- You can send various sizes of shipments - from single envelopes or packages to multiple pallets shipments - to one address in any place in the Czech Republic or Slovakia. We also ship oversized or non-standard shipments up to 6 metres.
- Tha package must correspond to intended mode of transport. We are not liable for damages caused by improper packaging. However, we are ready to provide you with some advice or pack your shipment at our centre for reasonable fee.
- If the shipment requires special handling during the transport shipper should make sure that the shipment is marked with handling or warning labels on each piece of the shipment.
SHIPMENT PICK UP
- We take shipments directly at the place specified by the customer in the order.
- Our system disposes of vehicles of all weight and size categories, so it is able to satisfy customers even in the event of significant fluctuations in the quantity of goods dispatched.
- Pick up of shipments from shipper and their transport to our depots is of course included in the shipping price.
SHIPMENT DELIVERY
- The vast majority of shipments are delivered to designated recipients between 9:00 and 14:00. For distribution we use vehicles with load capacity from 0.5 to 6 tons; Upon customer request, we can also provide delivery with a vehicle with special equipment - tailift.
- Distribution drivers are equipped with appropriate technology for unloading the shipment from the vehicle and subsequent handling.
- Each driver is equipped with a mobile terminal through which the status of the shipment is monitored online.
Shipment insurance
- All shipments are automatically insured up to the value of 1,000,000 CZK including VAT. Insurance is included in the price.
- In case of higher value, it is possible to obtain additional insurance from your sales representative.
Why us?
- We can deliver all kinds of shipments without weigh or dimension limits.
- We have simple and user friendly customer program that enables you to see status and processing the order.
- We ship all shipments in the same shipping system.
- Handling of shipments is done manually (without using roller conveyors).
Claims
- In case of detected damage or loss of the shipment, the ordering party (or recipient after authorisation) is entitled to file a complaint. The claim is filed at the depot of the ordering party.
- Complaints must be made in writing, as soon as possible. The claim must be accompanied by a damage record and other documents showing the extent and financial amount of the damage. The claim will be investigated and the result of the complaint procedure will be notified in writing to the complainant as soon as possible and within 30 days at the latest.
- Compensation for damage is not defined as subject to tax pursuant to Section 2 of Act No. 235/2004 Coll. VAT and is applied without VAT.
- More information can be found in the shipping conditions Shipping conditions valid from 1st January.2019.
TOPTRANS EU, a.s.
TOPTRANS EU, a.s. patří v České republice a na Slovensku k nejvýznamnějším společnostem v oblasti
poskytování expresní přepravy zásilek a logistických řešení.
Historie společnosti TOPTRANS sahá do roku 1993, kdy zahájila svou činnost. Přepravní a logistická
řešení, která nabízíme našim klientům přizpůsobujeme jejich požadavkům a představují spolehlivé, nákladově
efektivní a technologicky inovativní řešení.